SHIPPING POLICY

Last updated: October 23, 2026

Shipping & delivery time

We ship our orders from the Netherlands. Orders are processed and shipped from Monday to Sunday, except on public holidays.

If you order between Monday and Friday before 11:00 p.m., your order will generally be processed and shipped the same day.

Orders placed on Saturday before 11:00 p.m. are generally processed and shipped on Saturday. Orders placed on Sunday before 6:00 p.m. are generally processed and shipped on Sunday.

The expected delivery time varies by country. Under the heading ‘Expected delivery time per country’ you can find when you can expect your order.

Expected delivery time per country

  • Netherlands, Belgium and Germany: usually the next day.
  • Other countries within the European Union: maximum 3 business days.
  • Destinations outside the European Union: maximum 5 business days.

The delivery times are indicative. If a specific product has a different delivery time, this will be stated with the product.

Shipping costs

The current shipping costs are displayed during checkout.

  • Netherlands: free shipping.
  • Belgium and Germany: free shipping from €45.
  • Other countries within the European Union: free shipping from €45.
  • Outside the European Union: the shipping costs are displayed during checkout.

Track & trace

As soon as your order has been shipped, you will receive an email with a track-&-trace link. You can use this to follow the status and progress of your order.

Delay

We do our best to process and ship orders as quickly as possible. However, delays may occur due to high demand, public holidays, weather conditions, or other circumstances with the carrier.

Did you not receive your order within the expected delivery time? Then contact us via info@gecko-wallet.nl. We are happy to help.

Damaged order

Did your order arrive damaged? Then contact us within 5 business days after receipt via info@gecko-wallet.nl. Add clear photos of the packaging and the damaged product so that we can help you as best as possible.

Wrong address

Carefully check your address details before placing your order. Did you discover an error? Then contact us as soon as possible via info@gecko-wallet.nl.

An address change is only possible as long as your order has not yet been processed or shipped.