PRIVACY POLICY

Last updated: April 4, 2026

1 - Who are we?

We are Gecko, part of Bram E-Com, located at Akeleistraat 25, 7531 VE, Enschede. This privacy policy explains how we handle your data when you visit our website or place an order with us.

2 - What data do we collect?

We only collect the data necessary to serve you well and ensure your orders are processed smoothly. 
This may include:

  • Name and contact details: so we can deliver your order and contact you if necessary.
  • Payment details: for example, your bank account number or payment information required to complete an order.
  • Order history: useful for returns, questions about your order, or personalized recommendations.
  • Communication with us: such as emails, chats, or messages via our customer service, so we can help you faster and better.
  • Website usage: information about how you use our site, so we can improve the webshop and marketing. This is always done within the boundaries of the law and with your permission where necessary.

3 - Why do we need this data?

We only use your data for clear and
legitimate purposes:

  • Processing and delivering orders: so that you receive your products on time and correctly.
  • Customer service: to answer your questions quickly and adequately.
  • Improving our webshop: we analyze how the site is used to optimize your experience.
  • Marketing: only if you have given permission, we will send you newsletters or offers, for example.
  • Legal obligations: some data is required to comply with the law, such as tax regulations and administrative obligations.

4 - Do we share your data with others?

No, we never sell your data. Period.

However, we do work with reliable parties to provide our services, such as:

  • Payment providers: for example, Shopify or banks, so you can pay securely.
  • Shipping partners: such as PostNL, so your order is delivered to you.
  • Marketing tools: for example, Meta and TikTok, but only if you have given permission.

All these parties process your data securely and in accordance with the GDPR.

5 - How long do we keep your data

We do not keep your data longer than necessary for the purpose for which it was collected. Retention periods may vary depending on the type of data and the purpose of processing:

  • Order and invoice information: we keep this data in accordance with legal obligations, for example, for up to 7 years for tax and administrative purposes.
  • Marketing preferences and communication: we keep this data as long as you have given us permission to send you marketing messages, or until you withdraw your permission.
  • Website usage and analytics: we keep data about your use of our website for a maximum of 2 years, unless longer is required for legal obligations or statistical analysis.

As soon as your data is no longer needed or you withdraw your permission, we remove or anonymize the data in a secure manner.

6 - Cookies and tracking

Yes, we use cookies, but you are in control. We distinguish three types:

  • Functional cookies: necessary for a properly functioning website.
  • Analytical cookies: help us improve the website, for example by showing which pages are popular.
  • Marketing cookies: for example, Meta and TikTok pixels, so we can show you relevant offers. 
    We only use these with your permission.

You can always adjust your cookie settings via your browser or our cookie banner.

7 - Marketing emails

We only send you marketing messages if you have given permission.
No longer want to receive news or offers? No problem! You can unsubscribe at any time via the link at the bottom of our emails.

8 - Your rights

You always have the right to:

  • See what data we have about you;
  • Have your data corrected or deleted;
  • Withdraw your permission for data processing;
  • Object to certain processing of your data;
  • File a complaint with the Dutch Data Protection Authority if you believe we are not handling your data carefully.

Want to exercise one of these rights? Send us an email at support@gecko-wallet.nl.

9 - Complaints and contact

Do you have a question or complaint about how we handle your data? Contact us via support@gecko-wallet.nl or send a letter to:

Bram E-Com - Gecko
Akeleistraat 25
7531 VE Enschede

You also always have the right to file a complaint with the Dutch Data Protection Authority if you believe we are not handling your personal data carefully.

10 - Changes

Our privacy policy may be updated from time to time, for example to comply with new legislation, changes in our services, or improvements to our website.

  • The latest version of the privacy policy is always available on our website. We recommend that you consult it regularly.
  • Important changes that affect the processing of your personal data will be actively communicated to you, for example via email or a notice on our website.
  • Permission and use: by continuing to use our website or services after the privacy policy has been updated, you agree to the updated policy.

11 - How we secure your data

We take appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access.

In short: we respect your privacy and do everything we can to keep your data secure. Do you have questions about how we protect your data? Feel free to contact us!